Job Description

Sales And Service Team Member

Lorena Villa State Farm is seeking a motivated, people-focused Bilingual Sales And Service Team Member to join our growing agency in San Antonio. This is an exciting opportunity for someone who is fluent in English and Spanish and wants to build a rewarding career in insurance and financial services. With three thriving locations serving the La Cantera, SeaWorld, and Medical Center areas, the Villa Team offers significant opportunities for growth, learning, and advancement while working with an experienced, high-performing State Farm agent.

Lorena Villa has more than 20 years of State Farm experience and a background in recruiting, training, and helping agents grow successful businesses. Her agency is dedicated to providing personalized service and helping customers make informed decisions about protecting their families, property, businesses, and financial futures.

What You'll Do

• Build lasting relationships with current and prospective customers in both English and Spanish.
• Learn about customers' needs and recommend appropriate insurance and financial-services products.
• Sell and service auto, homeowners, renters, life, health, business, pet, and personal articles insurance.
• Provide quotes, explain coverage, answer questions, and follow up with customers.
• Identify opportunities to strengthen customer relationships through additional products and services.
• Deliver a welcoming, professional experience by phone, in person, and through digital communication.
• Support policy changes, renewals, retention, and ongoing customer service needs.

Required Qualifications

• Fluent in both English and Spanish—speaking, reading, and writing is required.
• Strong communication and interpersonal skills.
• A genuine desire to help people and provide excellent customer service.
• Confidence discussing customer needs and participating in consultative sales conversations.
• Goal-oriented, dependable, organized, and detail-oriented.
• Ability to manage multiple priorities in a fast-paced agency environment.
• Professional, coachable, and committed to continuous learning.
• Comfortable using computers, customer relationship management systems, and office technology.
• Willingness to obtain required Texas insurance licenses.

Previous experience in insurance, sales, banking, financial services, or customer service is helpful but not required. Candidates who are motivated to learn and grow are encouraged to apply.

• Learn the insurance and financial-services industry from an experienced, award-winning State Farm agent.
• Join a growing agency with three San Antonio locations.
• Gain hands-on experience in both sales and customer service.
• Receive training, coaching, and support toward required licensing.
• Build a career with strong potential for professional advancement.
• Work with customers from diverse backgrounds and make a meaningful difference in their lives.
• Earn a competitive salary with commission and performance-based bonus opportunities.
• Potential benefits may include health insurance, paid time off, and advancement opportunities.

The Villa Agency puts customers first. The team takes time to understand each customer's goals and provides personalized options to help protect what matters most—from vehicles and homes to families, businesses, and financial futures. If you are fluent in English and Spanish, passionate about helping people, and ready to grow with one of San Antonio's leading State Farm agencies, we would love to hear from you.

Apply today to join Lorena Villa State Farm and start building your future in insurance and financial services.

This position is with an independent contractor State Farm agent, not with State Farm Insurance Companies. The agent is solely responsible for employment decisions, including compensation, benefits, and terms of employment.

Flexible work from home options available.

Compensation $42,000.00 - $60,000.00 per year

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